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Vertiv

Vertiv
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Ryan Feleo
Global Learning Technology Manager
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UPK was the best EPSS product,period. Opus had big shoes to fillbut it’s filling them.
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Key Results

3 WEEKS

Implement Epilogus Opus under 3 weeks in 2023

90 DAYS

Opus content is refreshed every 90 days

500 UPK+

Converting thousands of Oracle UPK topics related to content
vertiv
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Vertiv is a global leader in designing, building and servicing critical infrastructure that enables vitalapplications for data centers, communication networks and commercial and industrial facilities.
With a lean training team, Vertiv needed a tool that would be easy for SME’s to use in a decentralized way to complete the initial recording and potentially build their own content. Vertiv has almost 50 SME’sthroughout the organization who build content. This is then centrally reviewed, relatively quickly, for QAand publishing. An overly complex tool that required all training content to be developed centrally was anon-starter.
Opus provided Vertiv with a cost effective solution that gave them the capability to import the UPK content that they exported as ODARC files. This gave them the ability to import individual topics and huge groups of topics, such as entire books of content, within minutes, not days. The Opus tool was extremely helpful in converting their thousands of documents into UPK in an efficient and effective manner.
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Increased Usability
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Reduction of Time and Money
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Company Wide Adoption
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Increased Go-Live Production
Rollout through the company resulted in over 100,000 logins to Opus in 2021.
Opus allowed Vertiv to increase their time to deployment while completely removing the need for local infrastructure/servers.
Due to ease of use and turnaround time on producing multiple documents ,additional departments + applications requesting to use Opus.
Multiple successful go lives starting in early 2020 and continuing through 2023.
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VERTIV

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Robert Spangler
Learning & Development Manager
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Epilogue is one of the most responsive solution providers we’ve ever worked with.
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Key Results

5,700

Vertiv Users who have used Opus

250,000+

Times that Vertiv users have used Opus

2,000+

Processes documented
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Highlights at Vertiv:

  • Seamless migration of over 2,000 UPK help and guidance topics into fully editable and deliverable content in Opus
  • Documented another 2,000 help and guidance topics with Opus
  • 5,700 employees use Opus for help and guidance in their key applications
  • Opus has been used over 250,000 times so far
  • Opus now supports 16 applications globally with fully translated content

Vertiv is a global leader in designing, building and servicing critical infrastructure that enables vital applications for data centers, communication networks and commercial and industrial facilities.

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Vertiv is a $6B provider of equipment and services for data centers. It was formed in 2016 from Emerson Network Power and now operates in more than 130 countries with 27K+ employees.

In 2019, Vertiv faced a huge, global upgrade of Oracle E-Business Suite (EBS) and the need to upskill users on multiple new Cloud and on-premise applications. The lean training team needed a solution that would be easy for Subject Matter Experts (SME’s) to use in order to build content, while also managing the scale of 1,000’s of documents. This content also required translation to multiple languages to support their global audience, with the ability to convert to 19 languages, including German, Chinese and Hungarian.

Additionally, as a long-time customer of Oracle’s User Productivity Kit (UPK), Vertiv had over 1,000 UPK help topics to convert to the new platform, Opus. Vertiv needed to seamlessly migrate these UPK help topics to a library of content with minimal effort and continuity of business.

Objectives and criteria for the solution:

  • Rapid UPK conversion to fully editable content
  • Embedded translation into 19 languages
  • Easy to use for Subject Matter Experts to record content
  • No additional cost for additional target applications (allowed to rapidly scale to 16 applications)

After considering other tools such as WalkMe, Assima and uPerform, Vertiv determined that Opus was the best solution for their Oracle conversion project and ongoing end user Support. Now into their fourth year of usage, other business units and applications use Opus.Vertiv has expanded to over 6,000 users and 16+ target applications.

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Competitors involved:

  • WalkMe – was ruled out due to per application fee and significantly higher cost
  • Assima – was ruled out due to complexity of implementation and potential delay to project
  • uPerform – not cost effective on more than 1 Application

“UPK was the best EPSS product, period. Opus had big shoes to fill but it’s filling them.”

The key to accelerating digital adoption

Key Results to date

  • Multiple successful, regional updates starting in early 2020 and continuing.
  • Vertiv now has over 2,000 Opus Library Items and nearly 120 Opus Books, all used on a daily basis globally.
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Increased Usability
Initial Rollout throughout the company resulted in over 100,000 logins to Opus in 2021, with nearly 7,500 users.
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Company Wide Adoption
Due to ease of use and turnaround time on producing multiple outputs, simulations, documents and in application Support, additional departments and applications now use Opus.
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Reduction of Time and Money
Opus allowed Vertiv to decrease their time to deployment while completely removing the need for local infrastructure/servers. We delivered a successful ERP rollout and and converted over 1,000 UPK pieces of content
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