Key Results
3 WEEK
90 DAYS
1000 UPK+
Acme Brick, a Berkshire Hathaway subsidiary, was founded in 1891 and produces and distributes building materials for its construction customers in a variety of colors, shapes and sizes. It operates more than 20 brick manufacturing plants, and additionally manufactures all-brick wood burning fireplace systems. Acme Brick operates a family of companies, including American Tile Supply (residential, commercial and natural stone tiles), Featherlite (masonry materials), IBP Glass Block Grid System (glass blocks set in custom-made aluminum grids) and Texas Quarries (limestone).
In 2022, Scott Moran, the Manager of Enterprise IT Systems was tasked with replacing their eLearning solution Oracle UPK as it would become unsupported by Oracle at the end of the year and Acme needed materials to support their employee base using IT Applications such as JD Edwards. Acme had been using UPK for nearly 20 years and had nearly 500 UPK Topics to convert. Moran considered tools such as Ancile uPerform, Datango & Camtasia, but settled on Epilogue Opus and was assisted through the selection process by their internal UPK Team.
Moran focused on salvaging UPK content, and wanted all educational, end user support and change content for their JDE installation, evolving to have all employees become self-sufficient in ongoing creation and support in Finance, Human Resources and Supply Chain Management. Moran knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those JDE areas for all their business units.
Having used Oracle UPK extensively for 20 years, Acme Brick were able to implement Epilogue Opus in under 3 weeks in 2023 and are planning to have Business Units’ Subject Matter Experts creating content in Opus : as Acme Brick continue progressive change management and change communications. Looking forward with Opus there are no restrictions to any other IT Applicatio.
Acme Brick also looked at other solutions including Adobe Suite, Whatfix, TTS, Ancile uPerform, Datango and Epilogue Opus, and states “We took advise the UPK experts at Epilogue and tested all offerings thoroughly, and because Opus could salvage and convert our UPK content in bulk, and now is 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library as an LCMS, the decision was straightforward”. Moran continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then my Team reviews, edits and publishes from one screen and all the Opus outputs are updated : the Opus Solution saved our UPK lives“ Moran continues “Opus was also the clear choice on UPK conversion, in testing and security. In fact, some of the competitors we looked at to Opus do not have a UPK converting process, which was a major factor for Acme Brick”.
The key to accellerating your digital adoption
Highlights at Acme Brick include
- Opus is now the JDE end user support platform for all staff
- Replaced all UPK in 2023 in under 1 day
- Acme Brick have over 150 Documents created and increasing
- Acme Brick have SME Users creating and maintaining
- Opus will support multiple languages
Bird Construction Company
Key Results
3 WEEKS
100%
40
Highlights include:
- Opus is now the Beam’s applications end user support platform for all staff
- Implemented in 2023 in under 3 weeks
- IT Applications include Viewpoint TC1, InEight, Prophix and OnBase
- Bird has hundreds of Documents for end user support in Opus
- Bird is ultimately planning to use Opus Follow Me for live In-Application Support
- Opus will support multiple languages including Spanish and French Canadian
Bird Construction Company is a leading Canadian construction company operating from coast-to-coast and servicing all of Canada’s major markets.
Bird provides a comprehensive range of construction services from new construction for industrial, infrastructure and building markets, to industrial maintenance, repair and operations services, heavy civil construction, and mine support services, as well as vertical infrastructure, including electrical, mechanical, and specialty trades. For over 100 years, Bird has been a people-focused company with an unwavering commitment to safety and a high level of service that provides long-term value for all stakeholders.
“Opus was also the clear choice on support and responsiveness, in testing and IT security, which were all factors for Bird”
The Bird Leadership Team during the first IT deployment cited Opus as a critical success factor in making sure the team knows how to do things accurately, stating “Opus has helped our teams understand how to run the business, day or night.” Project Beam started off with a pilot of the full solution on 4 Projects in November of 2023 with subsequent phases slated for 2024. Notably, Bird is poised to leverage Opus, with plans to integrate it into nearly 100 projects upon their implementation.
Digital Adoption Business Transformation
Bird had several Key Business Objectives for Opus including migration away from static training, internal IT Support Tickets and an increased user adoption. These objectives were mirrored in Learning offerings:
As Bird extends the usage through future deployments they are looking to expand usage into additional applications and teams. “Opus was also the clear choice on support and responsiveness, in testing and IT security, which were all factors for Bird”
