Kasper Kuijper
Project Manager
The UPK conversion process was so easy using Opus it accelerated our migration off Oracle UPK in eQMS
Key Results
3 WEEK
Implement Epilogus Opus under 3 weeks in 2023
90 DAYS
Opus content is refreshed every 90 days
500 UPK+
Converting thousands of Oracle UPK topics related to content
Canon provides integrated diagnostic solutions through long-term, customer-focused partnerships to improve the quality of life for all people.
Canon Medical started the Opus Project in 2021 converting Oracle UPK content that had been created on a variety of IT Applications including Oracle
E-Business Suite, Oracle HCM, Salesforce, Compliance Quest and Compass. Canon employee accessibility of IT Applications’ support data via the web was not being kept up to date with Oracle UPK, and the needed a solution to overcome this
Epilogue Opus, provided Canon Medical with the right tools to begin what seemed to be a difficult process of converting UPK content in bulk from multiple sources. QA Project Manager’s at Canon Medical, initially converted UPK content in bulk from the
ODARC files, 7 modules, with 30 Lessons – over 300 UPK Topics in minutes for Canon Quality Systems, such as Oracle HCM and eQMS.
Because of the ease of use of Opus for the Canon subject experts, they could also produce the content which is so more valuable for us, in that the users document the process and any changes
The key to accellerating
your digital adoption
Michelman had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in learning offerings:
Training covers all employees
Training material available
Reduce time to proficiency in employees
Content is there for new employees
Training uses IT Application system screens
No end user disruption in migration from UPK
CANON MEDICAL SYSTEMS EUROPE
Industry leading medical imaging solutions
Kasper Kuijper
Project Manager
The UPK conversion process was so easy using Opus it accelerated our migration off Oracle UPK in eQMS
Key Results
6 Apps
Critical applications needing user help and guidance
770 / 8,000
770 Users used Opus 8,000 times in first 2 years
350+ Topics
Processes documented for in-application user help
Canon Medical offers a full range of diagnostic medical imaging solutions including CT, MR, X-Ray, Ultrasound and Healthcare Informatics across the globe.
Canon Medical started the Opus Project in 2021 converting Oracle UPK content that had been created on a variety of IT Applications including Oracle E-Business Suite, Oracle HCM, Salesforce, Compliance Quest and Compass. Canon’s employees were no longer able to access up to date user help and guidance for their applications as their help system, Oracle UPK, had not been kept up to date. Epilogue Opus was selected as a modern Digital Adoption Platform to not only convert relevant UPK help content but also enable it to be updated and create new help content easily and quickly.
According to Project Manager, Kasper Kuijper, “We needed to move off Oracle UPK and salvage what content we could without having to recreate it. We also had to create new user support content for many other applications.”
“We looked at other Digital Adoption Platform tools like Walkme, uPerform and Assima as well as simulation and eLearning tools like Captivate.” Epilogue Opus was selected because “It made the Oracle UPK conversion process easy and accelerated our migration off UPK. It’s also so easy to use that subject experts for our key applications can easily produce the necessary user help content themselves, with my team providing oversight, review and approval.”
Canon started with their eQMS application with over 300 tasks that had to be migrated from Oracle UPK and updated as needed. On top of the ease of creating and editing help content and easy conversion of UPK content, Kuijper also liked the automatic language translation and additional training benefits including Simulations, Quizzes and Tests. With the eQMS project done, Opus is now in the process of being extended to other critical applications and becoming the standard for digital adoption at Canon Medical.
“Opus is now the support DAP system for Canon Medical Europe and is being spread to other
entities,” added Kuijper.
Because of Opus’ ease of use, “Subject experts for our key applications can easily produce the necessary user help content themselves.”
Canon Medical had several Key Business Objectives including migration off the Oracle UPK help system and increased user adoption. Opus enabled the following highlights:
Vertiv selected Epilogue Opus as their Digital Adoption Platform due to:
