A New Start in Memorial Healthcare

Fiona began her first day as a nurse at Memorial Healthcare – a mix of excitement and nerves. As she entered the busy hospital, the everyday drama of life and health care had her feeling both inspired and a bit overwhelmed.

Tackling the Digital Challenge

While many might assume patient care to be her biggest challenge, it was Memorial Healthcare’s Enterprise IT Systems that Fiona found daunting. Despite her clinical skills, the software’s complexity, with its many menus and procedures, was a lot to take in and Fiona worried about navigating the Enterprise IT Systems efficiently.

In her first days on the floor after initial systems training, Fiona struggled to keep up, spending too much time in the Enterprise IT Systems managing HR tasks, processing financial transactions and updating employee records. Despite more than 20 hours of training, Fiona wasn’t prepared for the speed and accuracy demanded by the job. At a time when Fiona wanted to impress her new supervisor and team, her productivity was much lower than others, and her growing frustration in using the Enterprise IT System effectively was impacting other aspects of her performance. That’s when a co-worker reminded Fiona to use Epilogue Opus, the Digital Adoption Platform that Memorial on Workday had implemented with the last big upgrade of their Enterprise IT System. This platform immediately eased Fiona’s learning curve with contextual help and guidance overlayed on the very tasks she needed to complete, allowing Fiona to learn while doing without leaving her workflow.

Finding a Digital Ally

With Opus, Fiona began to see a way through the digital fog. It offered step-by-step guidance and learning aids that made complex tasks more manageable. While consulting the Enterprise IT System for HR and financial tasks, Opus helped her navigate a complicated process and interface to ensure she provided accurate and efficient support for her team.

Growing Confidence

As Fiona became more familiar with Memorial’s Enterprise IT System with the help of Opus, she could complete her HR and financial tasks more quickly and efficiently. She started to view digital tools not as hurdles but as assets to her workflow, saving significant time when updating employee records and processing transactions, and ensuring smooth project handovers to colleagues.

While handling a critical situation one day, Fiona’s training with Opus allowed her to act confidently and access crucial HR and financial information without losing a moment, earning the respect of her colleagues. This experience was a turning point for their unit, showcasing the powerful potential of integrated technology in managing administrative and financial tasks effectively.

Looking Forward

Fiona’s journey with Epilogue Opus transformed her approach to her administrative duties. She overcame her initial fears and gained confidence that technology enhanced her ability to manage HR and financial tasks efficiently, ultimately improving the overall workflow and support for her team.

Fiona’s fictional story is about more than just adapting to new technology. Her story showcases how supportive technology and learning environments can transform an employee’s productivity, satisfaction and attitude. In the critical field of healthcare, equipping professionals to meet the challenges of their day with confidence can quite literally save lives.