Jerry Dugan
The Director of Organizational Effectiveness
Opus allows us to have a lean content development process, using the SMEs to author the content, then my team reviews, edits and publishes from one screen and all the Opus outputs are updated : we fell in love with the Opus Solution
Key Results
3 WEEKS
Implement Epilogus Opus under 3 weeks in 2023
90 DAYS
Opus content is refreshed every 90 days
500 UPK+
Converting thousands of Oracle UPK topics related to content
Methodist Health System was founded by Methodist ministers and civic leaders in Dallas ,Texas with a 100-bed facility that began operating on Christmas Eve 1927. Nearly 100 years later, Methodist Health has 11 hospitals and an integrated medical group of physician offices, with a total staff of close to 10,000.
In 2021, Jerry Dugan the Director of Organizational Effectiveness at Methodist Health was tasked with producing all educational materials, end user support and change content for their Workday ERP project, focusing on 3 domains: finance, human resources and supply chain management. Dugan knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those 3 Workday areas.
Methodist Health implemented Epilogue Opus in under 3 weeks in 2021 at Methodist Health and had over 32,000 logins in 6 months : a testament to the effectiveness of Dugan’s change management and communications. Looking forward with using Opus, there no restrictions to any other IT application at Methodist Health.
Methodist Health tested other solutions including Adobe Suite, Whatfix, Ancile uPerform and Epilogue Opus, and Dugan states “We took advice from our Workday System Integrator and tested all offerings thoroughly, and because the content was 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus content library as an LCMS, the choice was easy”. Dugan continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then my team reviews, edits and publishes from one screen and all the Opus outputs are updated : we fell in love with the Opus Solution“. Dugan adds “ The SMEs review in Opus and everything is version controlled in Opus. It was a paradigm shift that we embraced at our Workday Go-Live in April 2022, and we have planned extending Opus into our annual CME education grogram, in fact we already have a dozen processes captured in our annual performance review using Opus”
Dugan continues “The Methodist Health IT Security Team are focused on keeping all the patient information safe, and our due diligence for the thousands of end users meant that the IT Team were heavily involved at every step” as security was a high priority at Methodist Health. Dugan concludes “ We now create, update, publish & consume updates in Workday using Opus in the same day” Methodist Health likes the ease of creating, editing and publishing in Opus, UPK conversion utility & language conversion functionality. Additional training benefits include quizzes & tests on competency of all employees, as well as sandbox access via Opus simulations for new hires and staff moving to a new role..
The Methodist Health IT Security Team are focused on keeping all the patient information safe, and our due diligence for the thousands of end users meant that the IT Team were heavily involved at every step
The key to accellerating
your digital adoption
Methodist Health had several Key Business Objectives including migration away from Oracle UPK and increase user adoption. These objectives were mirrored in Learning offerings:
Training covers all employees
Training material available
Reduce time to proficiency in employees
Content is there for new employees
Training uses IT Application system screens
No end user disruption in migration from UPK
Highlights at Methodist Health
- Replaced existing Tools [Captivate, MS, etc.] in 2021 in under 3 weeks following the 70/20/10
- Principle IT Applications include Workday, HealthStream, Cherwell and EPIC
- Methodist Health have over 270 Documents created and increasing using 1 person to QA and SMEs to create
- Methodist Health have had over 32,000 User Logins in the first half of 2022
- Opus speed, control & consistency of all output content
- Opus embedded performance Support in any Application for Post Go Live
GOODRIDGE LTD.
Multiple business units, applications, geographies, languages
Paul Butterworth
Global Director of Information Technology
Opus allows us to have a lean content development process, using the global SMEs to author the content
Key Results
3 WEEKS
Implemented Opus in under 3 weeks in 2023
3 – 4 – 7
3 enterprise apps
4 geographies
7 business units
4 geographies
7 business units
Competitors
8 competitors assessed and tested, Opus selected
Highlights at Goodridge
- 7 business units in 4 geographies requiring 7 languages
- Principle applications include Infor XA, Systems 21 and ADP Payroll & HR
- Content creation by business unit Subject Matter Experts
- Oversight by the Global IT Project Team
- 9 digital adoption platform vendors assessed, Epilogue Opus selected
Goodridge Limited is a privately held, worldwide leading manufacturer of performance fluid transfer systems. This dynamic private Company manufactures at ten facilities globally and supplies customers around the world with a unique combination of design, innovation, reliability and outstanding service.
In 2021, Paul Butterworth, the Global Director of Information Technology, knew that their Infor rollout needed adoption support to assist their employees in their core systems such as Infor XA, System21 and ADP Payroll & HR. The initial phases involved Germany, Japan, Italy and USA, requiring a variety of languages (English, French, German, Spanish, Italian, Dutch, and Japanese) with the objective of enabling employee self-sufficiency in the user of the key systems in Finance, HR, Manufacturing, Logistics, Materials, QA, and Supply Chain Management.
Butterworth had his team perform trials with all vendors, producing sample educational, end user support and change content for their key applications. Butterworth’s two most important criterion was the ability to easily create and maintain content in multiple languages by the business unit SMEs and easy consumption of that content by the employees of those global business units. In the end, Butterworth and his team selected Epilogue Opus over other digital adoption platform competitors, including Infor’s own EPAK, Adobe Creative Suite, Ancile uPerform, Datango, Oracle OGL, TTS, Whatfix, and Walkme.
Because of Butterworth’s prior experience with various digital adoption platforms combined with Opus’ ease of provisioning and set up, Goodridge was able to implement Epilogue Opus in under 3 weeks in 2023 and quickly onboard a large number of Subject Matter Experts creating content in Opus for their targeted applications. Also important was the ability for Opus to be used on any other IT application at Goodridge.
“We took advice from our long standing IT partners and tested all offerings very thoroughly, and because of the content was 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library like an LCMS, the decision was to select Epilogue was made.” Butterworth continues, “Opus allows us to have a lean content development process, using the global SMEs to author the content, then my team reviews, edits and publishes from one screen and all the Opus outputs are updated in all the necessary languages. Additionally, Opus also allowed the creation of eBooks very easily.”
Butterworth continues “The Goodridge IT Security Team is focused on keeping all the system data and information safe, and our due diligence to protect this data for thousands of customers meant that the IT Security Team was heavily involved at every step.”
