Paul Kreuger

The Chief Information Officer

Opus was also the clear choice on UPK conversion, in testing and security. In fact, some of the competitors we looked at to Opus do not have a true UPK converting process, which was a factor for JBPCO

Key Results

3 WEEKS

Implement Epilogus Opus under 3 weeks in 2023

90 DAYS

Opus content is refreshed every 90 days

1000 UPK+

Converting thousands of Oracle UPK topics related to content

JB Poindexter & Co [JBPCO} is a privately held portfolio of businesses that provide best-in-class innovative services for commercial trucks, specialty vehicles, upfit and accessory, and manufacturing industries. JBPCO applies innovative operational and financial disciplines to truck and van bodies, pick-up truck covers and accessories, industrial vehicle storage and shelving, funeral coaches, limousines, specialty industrial parts and expandable foam packaging. The portfolio of industry-leading business units includes Morgan, Morgan Olson, Truck Accessories Group, Reading, Masterack, Specialty Vehicle Group, EAVX, MIC Group, and EFP Corporation.

In the summer of 2022, Paul Kreuger, the Chief Information Officer & Vice President of Information Technology, knew that their eLearning solution Oracle UPK was coming to the end of its support life in that year and needed to replace it to assist their employee base using IT Applications such as JD Edwards. Kreuger considered tools such as Ancile uPerform, Datango & Clicklearn, but settled on Epilogue Opus and was assisted through the selection process by their System Integrator, iLearnERP.

Kreuger tasked his Team with producing all educational, end user support and change content for their JDE installations across all business units, focusing on having all employees become self-sufficient on support in Finance, Manufacturing, Logistics, Materials, QA, and Supply Chain Management. Kreuger knew that one of the most important aspects was the ongoing, easy maintenance and consumption of that content for those 6 JDE areas.

Having used Oracle UPK extensively, JBPCO was able to implement Epilogue Opus in under 3 weeks in 2023 and have lots of Subject Matter Experts creating content in Opus: a testament to the effectiveness of Kreuger’s Team in change management and change communications. Looking forward with Opus, there are no restrictions to any other IT Application, such as Ceridian, Dayforce HCM, Salesforce & Docebo LMS at JBPCO.

JBPCO also looked at other solutions including Adobe Suite, Whatfix, TTS and WalkMe, and states “We took advise from our long standing Edwards’ system Integrator and tested all offerings thoroughly, and because of the content was 100% web based with Opus stored in one location via AWS, as well as the ability to use the Opus Content Library as an LCMS, the decision was straightforward”. Kreuger continues “Opus allows us to have a lean content development process, using the SMEs to author the content, then the L&D Teams review, edits and publishes from one screen and all the Opus outputs are updated : the Opus Solution also migrated all our UPK content in bulk in minutes with a high fidelity“ Kreuger continues “ ”.

Kreuger continues “The JBPCO IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Teams were heavily involved at every step” JBPCO also have planned to utilize Opus on RF Readers and Tablet PCs throughout the business units.

JBPCO likes the ease of editing in Opus, UPK conversion utility & language conversion functionality. Additional training benefits include Quizzes & Tests on the competency of manufacturing employees, as well as Sandbox access via Opus Simulations.

The JBPCO IT Security Team are focused on keeping all the system data and information safe, and our due diligence for the thousands of end users meant that the IT Teams were heavily involved at every step

The key to accellerating
your digital adoption

Acme Brick had several Key Business Objectives including migration away from Oracle UPK and increased user adoption. These objectives were mirrored in Learning offerings:

Training covers all employees

Training material available

Reduce time to proficiency in employees

Self-support in the IT Applications for new employees

Training uses IT Application system screens

No end user disruption in migration from UPK

Highlights at JBPCO include

Opus is now the JDE end user support platform for all staff
Replaced UPK in 2023 in under 3 weeks
IT Applications include JD Edwards, Ceridian, Salesforce, & HCM
JBPCO have over 500 UPK converted Documents
JBPCO are using Opus Follow Me for live In Application Support
Opus will support multiple languages including Spanish and French Canadian

Maricopa County Sheriff’s Office

Ben Wishart

SHIELD Project Director

Maricopa County Sheriff’s Office extends the use Opus to Increase Adoption on Harris Corrections Offender360^TM & Microsoft Dynamics.

Key Results

3,300

Employees at the Maricopa County Sheriff’s Office

1 week

Time to provision, set up and onboard Opus

~300

Number of processes documented in one month

5 years

Extended Opus Contract

Maricopa County, situated in the south-central region of Arizona, stands as a powerhouse, representing 62% of the State’s total population and holding the title of the most populous County in Arizona. Since embarking on their collaboration with Opus in 2017 Maricopa County Sheriff’s Office has cultivated a strong partnership with Epilogue Opus and Harris Corrections to craft comprehensive content, tailored to industry applications such as SHIELD and CACTUS. Harris Corrections Solutions played a pivotal role in the development of the content, leveraging their expertise and insights. As the collaboration progressed, Harris Corrections transitioned ownership of the content to Maricopa County, ensuring a long-term, sustainable solution.

The collective team commitment has led to the meticulous documentation of over 250 Offender360^TM processes and the development of nearly 20 Opus books, encompassing six extensive volumes focusing on Inmate Management, as well as Court and Facility Management. The range of materials they have created, from job aids to simulations, caters to the diverse preferences of their user base, ensuring effective knowledge sharing which greatly impacts both safety and process within the County. The value derived from their efforts is proved through an additional five-year contract extension in 2024.

Maricopa County Sheriff’s Office (MCSO) decided to migrate to Harris Corrections’ Offender360^TM platform, a customized Microsoft (MS) Dynamics platform specifically built for Justice and Public Safety users, for the Sheriff’s Office which has over 3,300 employees.

The Challenge

Previously, MCSO relied on a completely manual training content development process involving manual creation of videos, documents in Microsoft Word, PowerPoint, etc. These assets were used in “Block Training” for Officer training. Block Training covers all aspects of new officer onboarding, including IT systems usage.

Detention officers are generally non-technical, so the Opus materials needed to be:

Non-technical

Clear

Easy to Understand

Easy to Locate

Additionally, the initial Project had no additional budget for post-go-live support content development or software, so the pre-go-live training assets had to be easily accessible in the live system.

The Solution

After successfully using Epilogue Opus, Harris Corrections & Maricopa County Sheriff’s Office extended the contract for Opus until the end of 2028. Opus is a fully cloud-based tool that rapidly develops pre- and post-go-live digital adoption content on any application inside MCSO.

After an onboarding that was completed in less than a week, MCSO was quickly developing hundreds of simulations to support the SHIELD go live. The MCSO team also used the Opus solution to create additional assets including static help content in multiple formats.

In addition to job aids, pre-go-live simulations and post-go-live online help, the SHIELD team also used Opus’s Book capability to create role based training curricula for specific user groups. The Books also included conceptual content that provided the ‘why’ behind the tasks the users needed to complete in the system.

MCSO used Opus’s simulation output modes to develop and assess proficiency:

Demo mode – a quick overview – like watching a movie
Interactive mode – users perform the same process as in demo, but now have to perform all actions themselves, further building experience in a simulated environment
Test mode – finally users complete the same task with minimal guidance. A score of 80% is required for completion!

Once the system went live, the Opus Embedded Advisor enabled the Opus eAssistant mode to be available within the live application. A simple click of the lightbulb delivered the right help document for that part of the system. MCSO also has the ability to use Opus Follow Me for Digital Adoption of Harris Corrections’ Offender360^TM.

From within the Harris Offender360^TM application, users simply click on the Opus lightbulb to get the right help content, at the right time and in the right way.

Faster search

Users no longer have to search for help content – the right content is immediately available at the right place in Offender360^TM & MS Dynamics

Lower TCO

Single-source content maintenance allows MCSO to edit the source document once and have all user guides, job aids and simulations updated simultaneously.

Better compliance tracking

The Opus Analytics module tracks consumption of content, providing a detailed record of content consumption.

Move to a digital culture

Now the contents are in fully digital form, ensuring the users always have the latest version right at their fingertips.

Easy to use

Opus’s simple and intuitive interface allowed any subject matter expert, regardless of their content development expertise, to quickly record and edit any business process.

EXPLORE MORE CASE STUDIES

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Michelman Inc

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Opus for Your Pre Go-Live and Post Go-Live Needs…

For Your Most Important Applications…

Opus for Your Pre Go-Live and Post Go-Live Needs…

For Your Most Important Applications…

Maricopa County Sheriff’s Office (MCSO)

Key Results

3 WEEKS

90 DAYS

1000 UPK+

The key to accellerating your digital adoption

Highlights at JBPCO include

Maricopa County Sheriff’s Office

Key Results

3,300

1 week

~300

5 years

From within the Harris Offender360TM application, users simply click on the Opus lightbulb to get the right help content, at the right time and in the right way.

Key Benefits of The Solution

Faster search

Lower TCO

Better compliance tracking

Move to a digital culture

Easy to use

EXPLORE MORE CASE STUDIES

Schedule a call with one of our digital adoption specialists.

SOLUTION

APPLICATIONS

USE CASES

COMPANY

The key to accellerating
your digital adoption

From within the Harris Offender360^TM application, users simply click on the Opus lightbulb to get the right help content, at the right time and in the right way.